This website, www.mhiae.com (the website), is operated by MHIAE, a limited liability company incorporated in England and Wales under company number 08391144, of 5 The Square, Stockley Park, Uxbridge, UB11 1ET, United Kingdom.
This website is not intended for children and we do not knowingly collect data about children.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below.
1) MHIAE as a data controller and how to contact us
Full name of legal entity: Mitsubishi Heavy Industries Air-Conditioning Europe, Ltd.
Postal address: 5 The Square, Stockley Park, Uxbridge, UB11 1ET, United Kingdom.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
2) Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
3) The information we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you, such as:
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and bio-metric data). Nor do we collect any information about criminal convictions and offences.
4) How is your personal data collected?
We may collect and process the following information about you:
Other information: We may also collect some information from other sources. For example:
5) How we will use your data
We have set out in the table below a description of the ways we may use your personal data and which legal bases we rely on to do so. We have identified what our legitimate interests are where appropriate.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To operate, manage, develop and promote our business, and, in particular, our relationship with the organization you represent, and related transactions||(a) Identity|
|Necessary for our legitimate interests (to operate, manage, develop and promote our business and to enable the relevant recipient within MHIAE, or any related company within our corporate group, to respond to you and offer the right information and/or product(s) and/or service(s))|
|To share your data with carefully selected third parties, such as distributors, retailers or other group companies||(a) Identity|
|Necessary for our legitimate interests. For example, if you:|
(a) enquire about a product and provide your details to be contacted about the product, it is in our legitimate interests to share this information with our distributors;
(b) purchase MHIAE products or services, we may need to share your personal data with other companies which we have entered into agreements with in relation to the provision of after-sales maintenance or support services; or
(c) are a contractor working with us or our partners/distributors (for example, to install or commission equipment), in which case your details may be processed by us and our group companies to ensure products are properly installed and integrated
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity|
|(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)|
(b) Necessary to comply with a legal obligation
|To use data analytics to improve our website||(a) Technical|
|Necessary for our legitimate interests (to define types of customers for our products and services and to keep our website updated and relevant)|
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. You can contact us for more information about this. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We will retain and process your data for as long as we require it for the purposes for which it was collected or as is otherwise required by applicable law. To determine the appropriate retention period for your personal data, we consider the amount, nature and sensitivity of the personal data, the risk of potential harm from its unauthorised use or disclosure, the purposes for which we process it, whether we can achieve our purposes through other means, and the applicable legal requirements.
Once your personal data is no longer needed, we will securely delete or anonymise it. We may continue to use anonymised data, which cannot be associated with you, for research or statistical purposes.
6) When we will disclose your data to third parties
We may also disclose data we collect to third parties:
We strive to provide you with choices regarding certain personal data uses, particularly with respect to marketing and advertising.
Marketing communications from us or our distributors. If you make any general or specific enquiries about our products and/or services, whether by email, telephone or downloading our brochures at https://mhiae.com/brochures/ , or downloading our whitepapers at https://mhiae.com/blog/ then we may use your Identity, Contact and Profile Data to send you marketing communications (including promotional offers). We may also share this information with MHIAE distributors located in your territory so that they can contact you directly.
We only send marketing information to business customers and contacts, and we have a policy of not sending marketing communications to individual consumers without their consent. When you make a product enquiry, your Contact Data will be checked to determine whether we are permitted to send you marketing communications.
When you make an enquiry, Identity and Contact Data will be used to contact you and Profile Data will be used to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and/or services may be relevant for you. You will receive marketing communications from us if you have requested information from us and have not opted out of receiving that marketing.
Opting out. You can ask us to stop sending you marketing messages at any time by contacting us in accordance with section 1 above.
8) Cookies and other information-gathering technologies
Data generated by network-connected MHIAE products: Certain MHIAE products generate diagnostic operational data which is collected by MHIAE and shared with third parties (including group companies and MHIAE’s other business partners) in order to provide remote services (for example, advising on improved settings, predicting maintenance intervals and reducing service costs).
These additional services (and the associated data collection) will only take place at your request and with your consent. In the event that you do request such services, full details will be provided to you separately.
9) How we protect your data
We will use all reasonable efforts to safeguard your personal data, and we have put in place security procedures and technical and organisational measures to do so. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which is transferred from you or to you via the Internet.
10) Overseas transfers
11) Your rights
In some circumstances you have rights in relation to the personal data we hold about you. Please contact us using the contact details above if you wish to exercise any of these rights.
You will not usually have to pay a fee to exercise these rights but if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee (or refuse to comply with your request). We may need specific information from you to help us confirm your identity and to speed up our response; this helps keep your personal data safe and speeds up our response to your request. We try to respond to all legitimate requests within one month, but this period may be longer if your request is particularly complex or you have made multiple requests; we will notify you in this case.
12) Links to other sites