Privacy Policy


Welcome to the privacy policy of Mitsubishi Heavy Industries Air-Conditioning Europe, Ltd. (MHIAE).

MHIAE takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when we collect and process your personal data and how we will use your personal data.

This website, www.mhiae.com (the website), is operated by MHIAE, a limited liability company incorporated in England and Wales under company number 08391144, of 5 The Square, Stockley Park, Uxbridge, UB11 1ET, United Kingdom.

This website is not intended for children and we do not knowingly collect data about children.

It is important that you read this privacy policy together with any other privacy notice or fair processing notice provided to you on specific occasions when we are collecting or processing your personal information so that you are fully aware of how and why we are using your data. This privacy policy supplements any other notices and is not intended to override them.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below.

  1. Data controller and how to contact us
  2. Your duty to inform us of changes
  3. The information we collect about you
  4. How is your personal data collected?
  5. How we will use your data
  6. When we will disclose your data to third parties
  7. Marketing
  8. Cookies and other information-gathering techniques 
  9. How we protect your data
  10. Overseas transfers
  11. Your rights

1) MHIAE as a data controller and how to contact us

MHIAE (collectively referred to in this privacy policy as “MHIAE”, “we” “us” or “our”)  is the data controller (ICO registration: ZA139130) and is responsible for your personal data being processed in accordance with applicable data protection laws including the Data Protection Act 2018 and UK GDPR (being the UK’s retained version of the EU General Data Protection Regulation 2016/679).

We have appointed a responsible individual for overseeing questions in relation to privacy matters. If you have any questions about this privacy policy, including any requests to exercise your data protection rights, please contact them using the details set out below.

Full name of legal entity: Mitsubishi Heavy Industries Air-Conditioning Europe, Ltd.
Postal address: 5 The Square, Stockley Park, Uxbridge, UB11 1ET, United Kingdom.
Email: enquiries-mhiae@mhi.com
Tel: +44-0-20-8756-4200

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

2) Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

3) The information we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you, such as:

  • Identity Data,including first name and last name.
  • Contact Data,including company, country of residence, email address and telephone numbers.
  • Careers Data,including your job title, job application data (please see Group Privacy Notice for job applicants).
  • Technical Data,including information about your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and about other technology on the devices you use to access this website.
  • Profile Data,including the product/service area(s) that interest you.
  • Usage Data,including information about how you use our website.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. Aggregate information may be derived from your personal data but is not considered personal data legally as this data does not directly or indirectly reveal your identity. We may also provide such aggregate information to third parties. If we do combine or connect any aggregate information with your personal data so that it can identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and bio-metric data). Nor do we collect any information about criminal convictions and offences.

4) How is your personal data collected?

We may collect and process the following information about you:

  • Information that you give us. This is information about you that you give to us when visiting our website, giving us a business card (or similar), filling in forms that we ask you to complete, or corresponding with us by telephone, post, email or otherwise. It may include, for example, your Identity Data, Contact Data, Careers Data and Profile Data.
  • Automated technologies. When you interact with our website, we automatically collect Technical Data about your equipment and your browsing actions and patterns. We collect this personal data using cookies, server logs and other technologies. Please see section 8 below and our Cookies Noticeon our website for further details.

Other information: We may also collect some information from other sources. For example:

  • If we have a business relationship with the organisation that you represent, your colleagues or other business contacts may give us information about you, such as your Identity Data, Contact Data, Careers Data or Profile Data.
  • We sometimes collect information from third party data providers or publicly available sources for anti-money-laundering, background checks and other similar purposes, and to protect our business and comply with our legal and regulatory obligations.

5) How we will use your data

We have set out in the table below a description of the ways we may use your personal data and which legal bases we rely on to do so. We have identified what our legitimate interests are where appropriate.

Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interest
To operate, manage, develop and promote our business, and, in particular, our relationship with the organization you represent, and related transactions(a) Identity
(b) Contact
(c) Careers
(d) Profile
Necessary for our legitimate interests (to operate, manage, develop and promote our business and to enable the relevant recipient within MHIAE, or any related company within our corporate group, to respond to you and offer the right information and/or product(s) and/or service(s))
To share your data with carefully selected third parties, such as distributors, retailers or other group companies(a) Identity
(b) Contact
(c) Profile
Necessary for our legitimate interests. For example, if you:

(a)  enquire about a product and provide your details to be contacted about the product, it is in our legitimate interests to share this information with our distributors;

(b)  purchase MHIAE products or services, we may need to share your personal data with other companies which we have entered into agreements with in relation to the provision of after-sales maintenance or support services; or

(c)   are a contractor working with us or our partners/distributors (for example, to install or commission equipment), in which case your details may be processed by us and our group companies to ensure products are properly installed and integrated

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)(a) Identity
(b) Contact
(c) Technical
(d) Usage
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To use data analytics to improve our website(a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services and to keep our website updated and relevant)


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. You can contact us for more information about this. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.


We will retain and process your data for as long as we require it for the purposes for which it was collected or as is otherwise required by applicable law. To determine the appropriate retention period for your personal data, we consider the amount, nature and sensitivity of the personal data, the risk of potential harm from its unauthorised use or disclosure, the purposes for which we process it, whether we can achieve our purposes through other means, and the applicable legal requirements.

Once your personal data is no longer needed, we will securely delete or anonymise it. We may continue to use anonymised data, which cannot be associated with you, for research or statistical purposes.

6) When we will disclose your data to third parties

We will not sell, exchange or otherwise distribute your personal data to unaffiliated third parties without your consent, except to the extent required by applicable laws and regulations, or as set out in this privacy policy. We may share data we collect with any related company (or other incorporated or unincorporated entity) within our corporate group and with selected third parties, including:

  • Our business customers, partners and distributors, retailers, suppliers, agents, sub-contractors and service providers in order to provide our services (for example, for the purposes explained in section 5 above); and
  • Analytics and search engine providers that assist us in the improvement of our website and the services we provide.

We may also disclose data we collect to third parties:

  • if we undergo a change of control or any of our business or assets are sold or transferred (in which case we may disclose your data to the prospective seller or buyer);
  • if we or substantially all of our assets are acquired by a third party, in which case information held by us about our website users will be one of the transferred assets; or
  • if we are under a duty to disclose or share your information in order to comply with any legal obligation or legal process (for example, a court order), or in order to enforce or apply our contractual rights or any other agreement in order to protect the rights, property, or safety of our website users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We will only allow such third-parties to use your personal data for purposes which we have informed you of in this privacy policy, or which you would reasonably expect, and always only to the extent permitted under Data Protection Laws.

7) Marketing

We strive to provide you with choices regarding certain personal data uses, particularly with respect to marketing and advertising.

Marketing communications from us or our distributors. If you make any general or specific enquiries about our products and/or services, whether by email, telephone or downloading our brochures at https://mhiae.com/brochures/ , or downloading our whitepapers at https://mhiae.com/blog/ then we may use your Identity, Contact and Profile Data to send you marketing communications (including promotional offers). We may also share this information with MHIAE distributors located in your territory so that they can contact you directly.

We only send marketing information to business customers and contacts, and we have a policy of not sending marketing communications to individual consumers without their consent. When you make a product enquiry, your Contact Data will be checked to determine whether we are permitted to send you marketing communications.

When you make an enquiry, Identity and Contact Data will be used to contact you and Profile Data will be used to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and/or services may be relevant for you. You will receive marketing communications from us if you have requested information from us and have not opted out of receiving that marketing.

Opting out. You can ask us to stop sending you marketing messages at any time by contacting us in accordance with section 1 above.

8) Cookies and other information-gathering technologies

Cookies: Our website uses cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. These cookies allow us to distinguish you from other users of our website which helps us to provide you with a good experience when you browse our website, and also allows us to improve our site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

For more information on our use of cookies, please visit https://mhiae.com/cookie-policy/.

Data generated by network-connected MHIAE products: Certain MHIAE products generate diagnostic operational data which is collected by MHIAE and shared with third parties (including group companies and MHIAE’s other business partners) in order to provide remote services (for example, advising on improved settings, predicting maintenance intervals and reducing service costs).

These additional services (and the associated data collection) will only take place at your request and with your consent. In the event that you do request such services, full details will be provided to you separately.

9) How we protect your data

We will use all reasonable efforts to safeguard your personal data, and we have put in place security procedures and technical and organisational measures to do so. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which is transferred from you or to you via the Internet.

10) Overseas transfers

The data you provide may be transferred to countries outside the United Kingdom or the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this privacy policy. However, we will take steps to ensure that adequate protections and appropriate safeguards are in place to keep your data secure and that any such transfers are made in strict accordance with applicable data protection laws. Please contact us if you want further information on the specific mechanism used by us when transferring personal data out of the UK or EEA.

11) Your rights

In some circumstances you have rights in relation to the personal data we hold about you. Please contact us using the contact details above if you wish to exercise any of these rights.

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and you object to processing on this ground (for example, you feel it may impact on your fundamental rights and freedoms). You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or to a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consentat any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products and/or services to you. We will advise you if this is the case at the time you withdraw your consent.

You will not usually have to pay a fee to exercise these rights but if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee (or refuse to comply with your request). We may need specific information from you to help us confirm your identity and to speed up our response; this helps keep your personal data safe and speeds up our response to your request. We try to respond to all legitimate requests within one month, but this period may be longer if your request is particularly complex or you have made multiple requests; we will notify you in this case.

12) Links to other sites

Our website may contain links to other sites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. This privacy policy applies only to this website, so when you access links to other sites you should read the privacy policy applicable to that site.

13) Changes to our privacy policy

We keep this privacy policy under regular review. If we change our privacy policy, we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.

This privacy policy was last updated on 23 April 2021.

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