Below are some of the questions we’ve commonly received concerning MHIAE and our air conditioning products. For more information, please contact us.

What is the relationship between MHIAE, MHI and the Mitsubishi Group?

Mitsubishi Heavy Industries Air Conditioning Europe, Ltd. (MHIAE) is a new company created by Mitsubishi Heavy Industries, Ltd. (MHI) for all HVAC solutions across Europe.

The Mitsubishi Group is a corporate group consisting of over 600 companies including Mitsubishi Motors, Nikon and MHI, covering a range of business activities from banking and insurance to mining and machinery.

How can I find my nearest distributor?

Our distributors map provides the locations and contact details of all our distributors across Europe.

What is the difference between RAC and PAC splits?

RAC (Residential Air Conditioning) split systems are ideal for domestic and small business spaces, with capacities from 2 – 12.5 kW. PAC (Packaged Air Conditioning) split systems are generally higher in capacity and are designed for medium to large commercial applications, with capacities from 4 – 25 kW.

What is the difference between Mitsubishi Heavy Industries and Mitsubishi Electric?

The two Mitsubishi companies may share the same Japanese name but that is about all that is shared. The two are direct competitors in the VRF and splits product sectors although they have come to the air conditioning market on very different routes. Mitsubishi Electric, a former division of Mitsubishi Heavy industries, broke away in 1921 to embark on semiconductor technology.

What have MHI done to make their products more environmentally friendly?

We are continuously developing new technologies to help you meet your heating and cooling requirements as well as environmental objectives. We were the first manufacturer to invest in and develop the new CO2 refrigerant technology in heat pumps, and introduced the first full range of air-conditioning split systems that utilise high-efficiency and ozone-friendly R410a refrigerant to the European market. For more information on how we have reduced the environmental impact of our products, please see our Green solutions and Sustainability pages.

How can I find out additional technical information about an MHIAE unit?

Further product information is available on our downloadable product data sheets, which can be found on each product page.

Where can I find information on bringing my system in line with the R22 Ban?

Our R22 page provides information on the R22 Ban, and how we can help you to adapt your system to the new regulations. We also have a dedicated microsite with more detailed information.

Who can I contact for more information about a product from MHIAE?

You can contact our team by using our short contact form. The relevant team member will be notified of your query and will be in touch as soon as possible. Alternatively, please contact your nearest distributor.

We are currently experiencing technical issues with our Smart M Air App

For those of you who are still experiencing technical issues with our Smart M Air App, please update the app to the latest version via Google play (for Android) or Apple store (for iOS).